FAQs


Have another question?  Email it to mycard@sunybroomehornetcard.com

  1. What is the Hornet Card?
  2. How do I get my Hornet Card?
  3. What if I lose my Hornet Card?
  4. What is my Student ID Number?
  5. What is my Buzz Bucks Number?
  6. What is the difference between my Meal Plan and Buzz Bucks?
  7. How does Buzz Bucks work?
  8. When is value added to Buzz Bucks available?
  9. Where can I use Buzz Bucks?
  10. How do I make a purchase with Buzz Bucks?
  11. What happens if I swipe my card at a self-service location and the machine does not work?
  12. How do I recommend additional accepting locations for Buzz Bucks?
  13. What if I forget my user name or password?
  14. Is the Buzz Bucks Account Management Center a secure site?
  15. What are the Buzz Bucks Terms and Conditions and How can I review them?
  16. What is the Buzz Bucks refund process?

What is the Hornet Card?

The Hornet Card is the official identification card of SUNY Broome.  It is issued to all members of the University community and is required for identification and access to essential campus services.  It also offers a convenient account for making purchases on and off campus.  All students, faculty, and staff at SUNY Broome are currently eligible to receive a Hornet Card.

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How do I get my Hornet Card?

Students will receive their Hornet Card when they arrive on campus/check into their residential buildings.  Otherwise, cards are issued and distributed at the Office of Public Safety.

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What if I lose my Hornet Card?

Immediately report a lost or stolen card to the Office of Public Safety at 607-778-5083.  To deactivate your Buzz Bucks account, click here  or call 1-888-224-2042.  Replacement cards are issued at the Office of Public Safety.  A $15 fee will be charged to replace your card.  Please consult the SUNY Broome Student Handbook  for more information.

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What is my Student ID Number?

Your Student ID Number is located on the front of your Hornet Card.  It is not your social security number, but a unique number that is 9 digits in length.

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What is my Buzz Bucks Number?

Your 16-digit Buzz Bucks number is located on the front of your Hornet Card and uniquely identifies your prepaid spending account.

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What’s the difference between my Meal Plan and Buzz Bucks?

Both accounts are accessed by your Hornet Card.

Students living in the residence hall are required to purchase at a minimum, the 10 meals per week meal plan. Larger meal plans are also available. In addition, each suite has a full kitchen, including refrigerator/freezer, stove/oven and microwave.  Meal Plans do not roll over.

Buzz Bucks is a pre-paid spending account offering a safe and convenient way to make purchases on and off campus.  It is designed to eliminate the need to carry cash.  You or your parents must add value  to Buzz Bucks before using it for purchases.  Value in Buzz Bucks rolls over from semester to semester and from year to year.

To learn more about how to use the prepaid accounts on your Hornet Card, click here.

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How does Buzz Bucks work?

Buzz Bucks is a cashless, prepaid spending account on your Hornet Card that is accepted on and off SUNY Broome campus.  You must add value to your account before using Buzz Bucks to make purchases and have sufficient value available in your account to pay for each transaction.  Every time you use your Buzz Bucks account, the amount of the transaction will be deducted from your account and you may not spend more value than you have.  Unused balances roll over semester to semester and year to year.

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When is value added to Buzz Bucks available?

Funds transferred by debit/credit card and cash are available instantly.  Check deposits are available on the business day received.  If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Buzz Bucks account and a Returned Payment/Check fee will be assessed.  If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

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Where can I use Buzz Bucks?

Buzz Bucks can be used at many campus locations and at off campus businesses.  These can be identified by the “Welcomed” sign featuring the Hornet Card and Buzz Bucks logo. Click here  for a complete list of accepting locations.

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How do I make a purchase with Buzz Bucks?

At retail locations, Buzz Bucks works much like a debit or credit card.  Just present your Hornet Card for payment to the attendant at the register.  Your card will be swiped in a terminal and the transaction authorized.  You may be asked to sign a printed receipt of the approved transaction.  At self-service locations, simply insert your card in the terminal.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction.  If for any reason you are charged, please email us  a refund request.  Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for Buzz Bucks?

Cardholder suggestions are welcome and encouraged.  Recommendations can be sent via e-mail to our  recruitment department.  Please include the name of the location and why you would like to see them join the program.

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What if I forget my user name or password?

Go to Buzz Bucks Cardholder Account Center.  Under the Login button, click “Forgot your username or password?” and follow the instructions.

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Is the Buzz Bucks Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the Buzz Bucks Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Buzz Bucks account.  They are available for review via a link in the footer of every page on this site.

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What is the Buzz Bucks refund process?

You may receive a refund of your Buzz Bucks account balance when you graduate, withdraw or leave SUNY Broome.  Proof of withdrawal or dismissal is required.  Refund requests must be submitted to the University’s card program service provider in writing to:

Hornet Card Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing mycard@sunybroomehornetcard.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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